RETURN & REFUND

RETURN INQUIRIES

WHAT SHOULD I DO IF MY PRODUCT ARRIVES DAMAGED OR DEFECTIVE, OR ISN’T WHAT I ORDERED?

If you have received products which you did not order or a damaged/defective product please do not remove any tag OR sticker on the product. We would recommend you to email our Customer Service at shop@automoment.com.sg and let the representative know the details of your package.

Our Customer Service team will also require you to provide visual evidence (e.g photo, video) of the products in order to expedite the process.


HOW DO I RETURN MY ORDER?

Our Customer Service team will arrange for pickup of your wrong order or defective product. Arrangements may be made for Return via Postal Service.


WHAT ARE THE CONDITIONS FOR RETURNING MY PRODUCT(S)?

You can return your order within 7 days of receiving it. 

General Return Conditions

In order for a return to be accepted, it must meet the following conditions:

  • The product must be unused and not installed onto your vehicle.
  • The product must be in its original state and packaging with the original tags attached.
  • Accessories must have all parts of the original packaging.

Returned products are inspected by our Quality Assurance Department. If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, we undertake to fully refund the cost of any defective products.

If the defect in the product was caused by reasons other than materials quality or assembly process, the original product will be returned to you. We do not refund products:

  • Obtained from a source other than https://www.automoment.com.sg/
  • Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
  • Damaged by misuse or activities other than the intended purpose

WHEN WILL I GET MY REFUND?

Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and it is confirmed that it fits within our returns policy. This quality check can take up to 2 weeks, though generally less. 

Once the return has been approved, it takes 3-5 days for the refund to be made. Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider.

For further information and especially if you do not receive your refund within 21 business days, please feel free to email our Customer Service at shop@automoment.com.sg and let us know the details of your order and about your open question.


WHY DO I HAVE TO WAIT FOR AUTOMOMENT TO RECEIVE MY RETURNED PRODUCT(S) BEFORE I CAN GET A REFUND?

Before we can start processing your refund, we need to make sure that your returned products meet our return conditions.

As long as your product(s) meet the above criteria, we can reimburse your purchase price. If your returned product(s) don’t meet the criteria above, we cannot accept the items and unfortunately won’t be able to give you a refund.


CAN I EXCHANGE MY PRODUCT(S)?

Exchange of products will be granted on a case by case basis.

Do request with our advisors if you require an exchange of product and we will update you accordingly.


.WHAT DO I DO IF MY QUESTION ISN’T COVERED HERE?

If you cannot find the answer to your question here, we recommend you to contact us via shop@automoment.com.sg

Our advisors will be happy to assist you.

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